Frequently Asked Questions

You can book a session through our website by searching for physiotherapists in your area, selecting your preferred therapist, and choosing an available time slot. You can also call our support team at +91-1800-HEALUI.

You can book appointments up to 30 days in advance. We also offer same-day booking based on therapist availability.

Yes, you can reschedule or cancel your appointment up to 2 hours before the scheduled time without any charges. Cancellations within 2 hours may incur a cancellation fee.

If your therapist is running late, they will notify you in advance. In case of a no-show, we will immediately arrange an alternative therapist or provide a full refund.

We treat a wide range of conditions including back pain, neck pain, sports injuries, post-surgery rehabilitation, arthritis, neurological conditions, and more. Our physiotherapists specialize in various areas including sports physio, elderly care, and pediatric physiotherapy.

Home visits involve a physiotherapist coming to your location with equipment for hands-on treatment. Online consultations are video calls for assessment, exercise guidance, and advice. Home visits are better for hands-on treatment, while online consultations work well for follow-ups and exercise guidance.

Home visit sessions typically last 45-60 minutes, while online consultations are usually 30-45 minutes. Extended 90-minute sessions are also available for complex conditions.

We try to assign the same physiotherapist for continuity of care, especially for package bookings. If your regular therapist is unavailable, we'll assign another qualified physiotherapist familiar with your case.

Home visits start from ₹800 for a 45-60 minute session, and online consultations start from ₹400 for 30-45 minutes. We also offer package deals for multiple sessions at discounted rates.

No, we believe in transparent pricing. The only additional charges are for weekend/holiday sessions (+₹100) or emergency same-day bookings (+₹200). All charges are clearly mentioned before booking.

We accept cash payments to the therapist, online payments through UPI, credit/debit cards, and net banking. Corporate billing is also available for company bookings.

Yes, we work with major insurance providers for cashless claims and reimbursements. We also provide all necessary documentation for insurance claims.

Yes, all our physiotherapists are licensed professionals with degrees from recognized institutions. They undergo background verification and continuous training to maintain quality standards.

We have a rigorous selection process for physiotherapists, regular quality audits, patient feedback systems, and continuous professional development programs. Patient satisfaction is monitored for every session.

Yes, you can browse physiotherapist profiles, read reviews, and choose based on specialization, experience, and patient ratings. You can also request a specific therapist for future appointments.

If you're not satisfied with your session, please contact our support team immediately. We offer session credits or refunds based on legitimate concerns and will assign a different therapist for future sessions.

Our physiotherapists follow strict hygiene protocols including sanitization of equipment before and after each session, wearing masks and gloves when required, and maintaining proper safety measures as per health guidelines.

Yes, our physiotherapists come fully equipped with professional-grade equipment including exercise tools, electrotherapy devices, and other necessary items for effective treatment.

Absolutely. All our physiotherapists undergo background verification and identity checks. We also provide real-time tracking and have 24/7 support for any concerns.